My husband and I came to "just look" at Toyota's in October. I had just graduated from nursing school and my husband wanted to buy me a new car. Kevin greeted us in the parking lot while we were looking at Camry Hybrid's. Kevin asked if he could help us out with anything and touched on all of the features of the Camry Hybrid. He was not pushy at all, like we have had in the past. We discussed that we were really interested in the Avalon and he was able to pull one from the back for us to take for a test drive. I loved it, it was a great car. We got back to the lot and discussed the MSRP that was on the car. I didn't know if we could justify spending that amount of money on a car and we again walked over to the Camry's. They were cheeper and got better gas mileage. Kevin asked if we wanted to take a Hybrid for a test drive; he acted like he had all the time in the world for us. Once I drove the Hybrid I realized the difference between the Camry and the Avalon and what a step above the Avalon was. The sale was made and it was worth every penny. Financing it was a breeze.
Just to be sure, we contacted Wilsonville Toyota after we left the lot and asked them what there no bull price was for the same 2011 Toyota Avalon and we got very comparable pricing.
This was our second visit to the dealership for a car and gabe was our contact there he listened to what we wanted and then showed us around,
He showed us based on our wants the toyota 2011 Highlander which my wife loved answered all our questions and made it a very easy experience,
(As A diabetic i need to eat at set times and as anyone knows buying a car can sometimes be a lengthy process , when I started to feel unwell gabe rushed off to get me something and stayed with me till i was feeling better,
I mention this only because even after we bought a car he still phoned us later to make sure i was ok ...Thats A1 service in my book)
Gabes Automotive knowledge is amazing , no question wasn`t answered precisely (and not littered with jargon you couldnt understand,)
he went through everything step by step.....
We couldn't be happier with our 2011 Highlander and capitol Toyota Salem is the only place we`ll be going to buy a car period.....
If you want amazing service unrivaled automotive knowledge and non pushy salesmen go see Gabe ....
Thanks Gabe , Deb & Joe
Tim showed me several Toyotas and the last of course was the Rav4. I had previously owned two vans and liked being able to set up high enough to see everything around me. The Rav seemed to have what I wanted with plenty of storage. I am in love. thank you
I wasn't looking for anything in particular, yet I was. I didn't know what it was I just knew I would know the car when I see it. We both continued to look. I assumed I would have to call him, but that wasn't the case. Each time he got a car close to what I describe he called. I was looking at all dealership and private owners and each time I did I gave Mike a better description of the car I was hoping for. He was the only sales person throughout the dealers that intiated calls with me. I'm sure that is why he found the car because he was seriously interested in me and what I wanted. Mike was so patient and available on my many return visit and he never gave up.
If you want to go to a car dealership where you feel comfortable and welcome, Capital Toyota is by far the best. Buying the car of my dreams was made easy and actually fun.
When I first got to the dealership, I really wasn't impressed with the salesman that approached me. We didn't seem to connect, he didn't know where he was going, and he didn't know his inventory. He was not professional so I left. That being said, I wouldn't recommend Chris Long especially if forming a connection with the sales associate is important to you.
However, If you find yourself at Capital Toyota looking for a car, I would defiantly recommend Gabe Garcia. Hands down best car experience I have ever had. Over the course of almost two months Gabe helped me find the perfect Mazda. He was very helpful and not pushy at all. He would let me know whenever a new Mazda came in to the dealership. I sure it was very frustrating for him not being able to find me the right car, but he never showed it. He was always nice, and really fun to work with.
What I liked best about Gabe was that he would constantly say, "I'm working for you." And that was very important to me, knowing that he was going to find me my dream car, at a price that I would feel comfortable with. And he did! Thank you so much Capital Toyota! And an extra thank you to Gabe for sticking with me, and finding me my perfect Mazda 3! I love it!
So go to Gabe Garcia , tell him Maria sent you!
Great experience. Ask for Gil Anderson. No pressure and extremely knowledgeable. He answered all my questions and walked me through everything about the car. He gave what I felt to be good honest recommendations based on what I what we discussed I was looking for. Highly recommend Capitol Toyota and Gil Anderson for anyone looking for a new Toyota.
Dealership was easy to find and access. Dealership employees were very friendly, helpful and knowledgeable. I am very happy with the pre-owned Highlander that the salesman helped me find. Great experience all around! I would recommend this dealership to any of my friends in the greater Salem area!
To: Kelly Stewart
Good Morning Kelly . . . I want to thank you for initiating review of tire replacement for my ?08 RAV 4. When I purchased the vehicle you talked of the ?service commitment? your team had toward customers. This, in my mind, always starts with good communications and follow up with the client. I received the call you promised from your Service Manager, Dan Levenhagen, shortly after our conversation. This was followed by a second call from Assistant Service Manager, Dave Ames, the same afternoon. Finally, tire replacement with tires of my choice, and as recommended by Dave, were installed a few days later.
My first Toyota was purchased in Santa Cruz, California, at Toyota of Santa Cruz a number of years ago. At that dealership it was clear the customer was important each and every time he arrived at the dealership. The service process system worked. Capitol Toyota?s service system and follow-up shop activity is similar and has worked well for me on each occasion. You have proven that again. Thank you.
As long as Toyota retains high quality product, competitive value and effectively operated dealerships I will be a repeat customer.