This was our second visit to the dealership for a car and gabe was our contact there he listened to what we wanted and then showed us around,
He showed us based on our wants the toyota 2011 Highlander which my wife loved answered all our questions and made it a very easy experience,
(As A diabetic i need to eat at set times and as anyone knows buying a car can sometimes be a lengthy process , when I started to feel unwell gabe rushed off to get me something and stayed with me till i was feeling better,
I mention this only because even after we bought a car he still phoned us later to make sure i was ok ...Thats A1 service in my book)
Gabes Automotive knowledge is amazing , no question wasn`t answered precisely (and not littered with jargon you couldnt understand,)
he went through everything step by step.....
We couldn't be happier with our 2011 Highlander and capitol Toyota Salem is the only place we`ll be going to buy a car period.....
If you want amazing service unrivaled automotive knowledge and non pushy salesmen go see Gabe ....
Thanks Gabe , Deb & Joe
joelybob2
September 17, 2010
To: Mike
Long, General Manager
Capitol
Toyota Scion
Dear Mike,
On Saturday, September 3rd, Ryan and I bought
a 2007 Toyota RAV 4 from your Capitol Toyota Scion Dealership on Mission
St. I'm writing to tell you what a
wonderful experience it was and how grateful we were to work with your
phenomenal staff.
Scott Murders was helpful and great about listening to
our interests and needs then showing us the vehicles that worked for us. Gabe blew up more than one balloon for our
2.5 year old daughter. Many of the other
salesmen kindly chatted with our 7 year old son, an avid football fan, while
watching the college games on the big screen like he was one of the guys. Jim was friendly, funny and sincere as he
worked with our numbers and ran back and forth several times while closing
neared. He also (quite thoughtfully)
threw on another batch of popcorn when our kids heard popcorn was available but
then found out it had all been eaten.
Matt worked some magic with our financing, thoughtfully included GAP
coverage (which we didn't realize we needed and wanted) and even handed over
his iPAD for our 2.5 year old daughter to watch videos while we signed
paperwork.
Your staff exceeded our expectations. Not only did we leave at the end of the day
with more than the vehicle we wanted, we were treated thoughtfully and so were
our children. We have been sharing our
delight with this experience with our friends and family and will continue to
do so. We will certainly be returning to
the Capitol Auto Group in the future when we feel ready to make another auto
purchase.
Thank you so much,
MICHELINA ENGEL
September 24, 2010
To: Capitol
Toyota
I want to compliment the man who took my call in the
Service Department who took the time to answer a question about a leak I had in
my Toyota. Very friendly, and he
troubleshot my problem very professionally.
Great service!
BARRY MORRIS
September 28, 2010
To: Dan
Levenhagen
Toyota
Service Manager
Dear Dan:
I recently brought in an '06 Tundra with a tire that had
a puncture. Your employee, Chi Nguyen,
treated me with the utmost respect. I
did not expect to get a new set of tires, even though I had the "Tires for
Life" program. I knew this went beyond
the scope of regular wear and tear!
However, Chi did a bang-up job getting the tires replaced!
It is this commitment to service that leads me to buy my
next Toyota at Capitol! I can't say
enough about the way I was treated, and I will recommend you whenever I am
asked!
Thank you to you, Chi, and your Service Department.
JIM ANDERSON
October 23, 2010
Capitol Toyota
General Manager
I just want to tell you how pleased I am with your JASON
BURING. He was the service manager who
was so accommodating, helpful, and courteous when I had my Highlander in for
its 90,000-mile service.
All your service managers are helpful and courteous, but
Jason has always been so accommodating.
Give him a pat on the back.
BOB MITCHELL
Tim showed me several Toyotas and the last of course was the Rav4. I had previously owned two vans and liked being able to set up high enough to see everything around me. The Rav seemed to have what I wanted with plenty of storage. I am in love. thank you
pamlange
I wasn't looking for anything in particular, yet I was. I didn't know what it was I just knew I would know the car when I see it. We both continued to look. I assumed I would have to call him, but that wasn't the case. Each time he got a car close to what I describe he called. I was looking at all dealership and private owners and each time I did I gave Mike a better description of the car I was hoping for. He was the only sales person throughout the dealers that intiated calls with me. I'm sure that is why he found the car because he was seriously interested in me and what I wanted. Mike was so patient and available on my many return visit and he never gave up.
Thank you.
hopebot
If you want to go to a car dealership where you feel comfortable and welcome, Capital Toyota is by far the best. Buying the car of my dreams was made easy and actually fun.
When I first got to the dealership, I really wasn't impressed with the salesman that approached me. We didn't seem to connect, he didn't know where he was going, and he didn't know his inventory. He was not professional so I left. That being said, I wouldn't recommend Chris Long especially if forming a connection with the sales associate is important to you.
However, If you find yourself at Capital Toyota looking for a car, I would defiantly recommend Gabe Garcia. Hands down best car experience I have ever had. Over the course of almost two months Gabe helped me find the perfect Mazda. He was very helpful and not pushy at all. He would let me know whenever a new Mazda came in to the dealership. I sure it was very frustrating for him not being able to find me the right car, but he never showed it. He was always nice, and really fun to work with.
What I liked best about Gabe was that he would constantly say, "I'm working for you." And that was very important to me, knowing that he was going to find me my dream car, at a price that I would feel comfortable with. And he did! Thank you so much Capital Toyota! And an extra thank you to Gabe for sticking with me, and finding me my perfect Mazda 3! I love it!
So go to Gabe Garcia , tell him Maria sent you!
Mer
Great experience. Ask for Gil Anderson. No pressure and extremely knowledgeable. He answered all my questions and walked me through everything about the car. He gave what I felt to be good honest recommendations based on what I what we discussed I was looking for. Highly recommend Capitol Toyota and Gil Anderson for anyone looking for a new Toyota.
tweetie
Dealership was easy to find and access. Dealership employees were very friendly, helpful and knowledgeable. I am very happy with the pre-owned Highlander that the salesman helped me find. Great experience all around! I would recommend this dealership to any of my friends in the greater Salem area!
sigourneytoto
My husband and I came to "just look" at Toyota's in October. I had just graduated from nursing school and my husband wanted to buy me a new car. Kevin greeted us in the parking lot while we were looking at Camry Hybrid's. Kevin asked if he could help us out with anything and touched on all of the features of the Camry Hybrid. He was not pushy at all, like we have had in the past. We discussed that we were really interested in the Avalon and he was able to pull one from the back for us to take for a test drive. I loved it, it was a great car. We got back to the lot and discussed the MSRP that was on the car. I didn't know if we could justify spending that amount of money on a car and we again walked over to the Camry's. They were cheeper and got better gas mileage. Kevin asked if we wanted to take a Hybrid for a test drive; he acted like he had all the time in the world for us. Once I drove the Hybrid I realized the difference between the Camry and the Avalon and what a step above the Avalon was. The sale was made and it was worth every penny. Financing it was a breeze.
Just to be sure, we contacted Wilsonville Toyota after we left the lot and asked them what there no bull price was for the same 2011 Toyota Avalon and we got very comparable pricing.
matlockl
I have been doing business with Capitol Toyota for 20 years or so. Chi and the guys in service are the best. A few months ago I traded in my Camry for a new one. My salesman was somewhat knowledgeable about the product but I believe that he made up things that he really didn't know the correct answer to. The finance manager Juan is not a person that I would ever want to deal with again. He has no integrity that I could see. I think that he tried to take advantage of us because we are older. The best way to describe this person is a "snake oil salesman". We spent 45 minutes in his office while he kept pressuring us to buy products or services that we neither wanted or needed. We left his office feeling exhausted and that we had been abused. I have always recommended Capitol to all my friends and family and I don't think that I can do that anymore in good conscience. My whole life I have continued to do business with companies that treated me with honesty and respect, and reversely not done business with places that treated me poorly. I think that you have dropped the ball on this one.
doesitreallymatter
